Privacy Policy

Who we are

This privacy policy covers how we — the team at Bavenhill cottage, Bromsberrow heath, Ledbury, HR81PB — collect, use and protect the personal information you share when using our website or booking a service with us. Our business address is Bavenhill Cottage, Bromsberrow Heath, Ledbury, United Kingdom, HR8 1PB.

What we collect and why

When you make a booking or enquiry, we collect:

• Name, phone number and email address — so we can confirm your booking and get in touch about your vehicle.
• Vehicle registration number — to look up your vehicle details (make, model, MOT status) via the DVLA database, so we can prepare for the job.
• Service requirements and notes — so we know what work needs doing and can give you an accurate quote.

If we need to order parts for your vehicle, we may send you a one-time email with a link to approve or decline the cost. No account or password is required — the link is unique to you.

Our lawful basis

We process your data on the basis of contract performance — you ask us to carry out a service, and we need your details to do that. We do not use your information for marketing, and we do not sell or share it with third parties except where strictly necessary to carry out the work (for example, a parts supplier needing a vehicle registration to source the right part).

How long we keep it

We retain booking and invoice records for up to 6 years in line with standard UK accounting and legal requirements. After that, your personal details are deleted. If you would like your data removed sooner, contact us and we will do so unless we are legally required to keep specific records.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data (where we are not legally required to keep it)
• Object to how we use your data

To exercise any of these rights, email us at ledburym50autos@gmail.com. We will respond within 30 days.

Cookies

This website does not use advertising or tracking cookies. We may use a small number of technically necessary cookies to keep the site functioning (for example, to remember your preferences during a session). No personal data is shared with advertising networks.

Changes to this policy

If we make significant changes to how we handle your data, we will update this page and revise the date at the top. We recommend checking back periodically.

Contact

If you have any questions about this policy, email us at ledburym50autos@gmail.com or write to us at Bavenhill Cottage, Bromsberrow Heath, Ledbury, United Kingdom, HR8 1PB.